Privacy Policy

Last updated: Jan 30, 2025

This Privacy Policy represents how RaspberryFX (together with all subsidiaries thereof, hereinafter referred to as the “Company”, “we”, “they”, “us”, “our”, “RaspberryFX”, interchangeably) collect and use your data when you (interchangeably as “users”, “you”, “your”, “client”) visit our website at https://www.raspberryfx.com, download and use our mobile application and services. We may amend the Privacy Policy at our discretion without prior notice. Any such changes will be communicated by posting an updated version on our website and/or through our mobile app. By continuing to use our platform and services, you agree to be bound to the company Terms of Service and Privacy Policy. You also agree to receive notices from us electronically.

What we collect

We collect info you give us when you sign up for an account, complete the onboarding including verifying your identity, sign in to your account, contact us via our various communication channels, take our surveys, join contests or promotions, or use any of our platforms and services. When you use our services, we collect different types of information about you. We collect the following types of information about you:

Personal details

including your name, email, phone number, internet protocol (IP) address and other information on your uploaded government issued identification and documents (to ensure "you are who you say you are" - authentic, valid and current) including extraction of images and security features embedded in your identification. We collect these information for compliance purposes or to provide you services that we offer at current or in the future.

Banking and Card Details

including your card number linked to your account, or bank account details linked to your account.

Contact details

For example, when you send money to a beneficiary, we need certain information about the person you're sending money to, so, we'll ask you to share their contact details, their phone number or email, the transaction information and banking details including account number.

We also collect contact details from you to enhance your experience, this includes accessing your profile photos to make it easier for other RaspberryFX users to find you and help prevent sending money to the wrong person - We only accept selfie images during onboarding. We also collect your answers in surveys, when taking part in contests or marketing activities, suggesting improvements, giving referrals, or other interactions you make with our platform and services.

Information we collect from your device

We collect information from your devices to help protect your account from fraud, hackers, and other malicious activities. The information we collect includes:

Device Location

We collect info about where your device is, like your IP address, device language, and your network provider's location. This might include very specific location details. You may disable your device location setting by following your device manufacturer guide.

Device Information

Details about your device, such as its hardware version, unique identifier, mobile network info, and how the device interacts with our services, are collected

Your electronic activities while using our services

We may collect details about how you use our services, like when you log in or out, the type of browser you use, your country and language settings, IP address, and more. This includes the specific pages you visit, the content you look at, features you use, and when you use our services. We also note the date and time of your activities, your search terms, and the website you were on before using our services. While using our app, we also may use third party tools to help us understand your interest and enhance your experience.

Customizable experience

Based on the information we collect, we may create a customizable profile and product to enhance services to you.

Sources of information we collect about you

We may collect information about you from various sources including when you provide it to us during onboarding or when your devices access our services. We also collect information about you from our partners or from other third party providers for example, if we are required to conduct an investigation on your account.

How we use your information

We might gather, utilize, and disclose information about you for the following purposes: Determining the availability of our services within your region;

  • Processing or documenting money transfers and transactions;
  • Supplying you with the selected features of our product;
  • Displaying historical data of your transactions;
  • Facilitating connections with individuals already in your network;
  • Enhancing our platform and services;
  • Providing your help and support
  • Assessing, monitoring, and analyzing patterns and usage in connection with your engagement with our services, including additional services that the company or its partners may offer for example, Offers and Deals.

Communications

We may contact you regarding our product and services with an option to opt out. We will also respond to your questions or queries. At various times, we may also send you information we believe will enhance your experience as well as promotional messages or discounts.

Keeping a secure and reliable environment

We use various methods to keep our services safe and reliable, they include:

  • Validating your identity during onboarding and following all regulatory requirements where we operate.
  • We investigate and make sure we're following the law and industry standards. We also share information with the government in accordance with the law.
  • Troubleshooting and fix issues when they occur.
  • Follow our Terms of Service, Privacy Policy and any other applicable policies
  • We look into and report fraud, security problems, and other illegal activities to protect our system and yours.
  • We work to protect the rights of everyone that interacts with our systems including you, our partners and our employees.
  • We constantly check to ensure our systems are of the highest quality, and actively seek ways to innovate to meet our customers demands.
  • We might share general information that is combined or anonymized and doesn't reveal your specific identity or the identity of any users, our partners or affiliates.

How we disclose your information

We may disclose your information in specific circumstances.This includes sharing information with individuals you engage with while using our services, within our companies of whom we have an affiliation, with service providers assisting in the operation of our services, or when it's necessary to share your information to adhere to legal requirements. Additionally, if the company is bought out, merged with another company, or undergoing major restructuring, your information may be transferred to the new owner or involved parties. This includes scenarios like selling most of our assets, acquiring new ones, or dissolving part of our business.

Cookies and other similar technologies

When you use our services or open our emails, we may collect information using technologies like cookies, web beacons or other similar technologies to enhance users' experience and provide you with more personalized ads. Cookies are small text files that identify your browser or store information. Web beacons, also known as internet tags, pixel tags, or clear GIFs, are tiny graphic images or objects embedded in a web page or email. These are often transparent and may be as small as a single pixel. Web beacons are used for various purposes, including:

  • Tracking: Web beacons are used to track user behavior and interactions with web pages, emails, or online content. They can provide information about when an email is opened, which links are clicked, or how a user interacts with a website.
  • Monitoring Website owners and marketers use web beacons to monitor the effectiveness of their online campaigns, understand user engagement, and gather statistical data.
  • Personalization In some cases, web beacons are used to collect data that enables the personalization of content. For example, they may be used to tailor recommendations based on a user's interactions with a website.
  • Analytics Web beacons are part of the tools used by analytics services to measure and analyze user activity on websites. This information helps website owners make data-driven decisions to improve user experience.

These technologies, including those made by us, our partners or other third parties, help us remember your details, track how you use our services, customize them to you, and help improve our products. You can manage cookies through your browser settings, but disabling them may affect the functionality of our services.

Retention period

We will retain your information as long as you continue to use our services and as stipulated in our terms of service.

Changes to your information

You may update or delete your account anytime through our app. Certain information will require you to redo the Know Your Customer (KYC) process and provide us with updated legal documentation, for example, if you were to change your first and last name or your Date of Birth.

Location Services

Certain services, for example Offers and Deals, will require that you provide your location so we can customize products to you based on your location. Failure to provide your location will prevent us from providing you such services. You can at any time turn on or off your location information by consulting your device manufacturer guide

Promotional Communications

We may communicate with you via various channels including push notification, text messages, emails or phone calls. For promotional communications like offers and deals, you will have the option to opt out, or disable communication. For how to disable push notification, you may consult your manufacturer device manual.

Additional rights for California Residents

The California Consumer Privacy Act (CCPA) grants certain privacy rights to California residents.

  • Right to Know: California residents have the right to request information about the personal information that a business has collected, disclosed, or sold in the past 12 months.
  • Right to Deletion: Consumers can request the deletion of their personal information held by a business, subject to certain exceptions.
  • Right to Opt-Out: Residents have the right to opt-out of the sale of their personal information to third parties. Businesses are required to provide a "Do Not Sell My Personal Information" link on their websites.
  • Right to Non-Discrimination: Consumers have the right not to be discriminated against for exercising their privacy rights. Businesses cannot deny goods or services, charge different prices, or provide a different level or quality of services based on a consumer's exercise of their privacy rights.
  • Right to Opt-In (for Minors): For consumers under 16 years old, there is an opt-in requirement for the sale of their personal information. For those under 13, the opt-in must be provided by a parent or guardian.
  • Right to Access Specific Information: Consumers can request access to specific pieces of information collected about them, rather than just categories of personal information.
  • Right to Correct Inaccurate Personal Information: Consumers have the right to request correction of inaccurate personal information.

Additional rights for Canadian Residents

  • You have the right to access your personal information.
  • You have the right to request details about how we've handled that information.
  • You have the right to seek corrections for any inaccuracies in your personal information.
  • You have the right to request the deletion of your personal information in certain situations.

Children’s personal information

Anyone under 13 years of age must not use our service. Refer to our Terms of Service

How we secure, store and process your data

We use various techniques to keep your data safe from loss, theft, and unauthorized use. However, it's important to note that the internet isn't entirely secure, and we can't assure absolute protection during the transmission or storage of your information. We store your information at our location and with other Service Providers including for example, we may store your information in the cloud if our services runs off the cloud. Only authorized users will have access to your stored information.

Updates to this privacy notice

We may update this privacy notice. If the updates significantly affect your rights or how we handle your data, we will notify you beforehand, and this notification may occur via our app, website, or through email.

How to contact us

For questions or concerns about this privacy policy, Email RaspberryFX.